Officina Profumo-Farmaceutica di Santa Maria Novella New York, Ny The Pierre Hotel

Mark Kim

I just learned of this brand and found one inside the Pierre! The service was excellent! Kayla (I hope I got the name right) was very inviting and elegant yet very professional! Will be visiting soon!

July 28, 2023

Manvendra Singh

Great store. Great products. Even better customer service. Was familiar with the brand from Europe. American tourist raid the Florence shop. Surprised that there was no rush here.

August 15, 2023

Joseph Logue

I was walking by and noticed the shop in The Pierre. I went in for a souvenir and the two associates (W and R) were helpful, kind, courteous, and welcoming. We bought some beautiful gifts and they were packaged brilliantly. A lovely shop with great service and astounding products on offer. A+!

May 13, 2024

Tatiana Vargas-Caba

I had a wonderful visit at this location. Santa Maria Novella truly makes one feel like stepping into old world Italy. I had the pleasure of having Gregory assist me with finding the perfect gifts for my loved ones. He was very knowledgeable with the various fragrance profiles. I highly recommend taking a visit if you are in the area.

May 24, 2024

Sheila Ladden Colón

The shop is wonderful as is the customer service. The Pierrre location is just beautiful, I’ve been using SMN’s products for many years. I was thrilled when they came out with a perfume - Bizzarria - that I hoped would be long lasting, The scent is amazing. However, it does not carry for more than an hour or two. Really disappointing. I was able to return it for a store gift certificate, but I’d much rather have had the perfume. Again, Johnnie could not have been more helpful.

September 13, 2023

Caroline L

I love this brand and shopping in the NY store is always a pleasure. Recently many products I love changed, they discontinued Nori night cream which works amazingly for me, the F cream doesn’t smell the same and not as rich as before, the most disappointing thing is my favorite perfume Rosa is changed, the package changed from the beautiful frosted glass bottle, and smells very different. I’ve been using SMN Rosa for a decade, I would give 10 stars for the old one, it became my scent, every time I wear it I feel great, I could actually smell the rose and received so many compliments. But now the notes are not the same, it doesn’t last long as the old version and doesn’t have the elegant rose fragrance any more, instead of it, it begins with a strong alcohol scent and left with some grass tone to it. I really miss the old bottle Rosa, the old formula was well balanced and classic. Today I went to SoHo store and found out the notes are different, they changed the roses types, took out mimosa and a few others, add vanilla to it. How I wish they would stick classic as they were known through, those old formulas were tested throughout times which is the main thing distinguishing SMN from other brands. Luckily I found last two bottles of old version from Aedes perfumery, they can last me for a while until I can find permanent replacement elsewhere.

April 06, 2024